We can send your order anywhere within the United Kingdom and normally only offer shipping to the UK and EU. This is mostly due to the costs involved, but if you require shipping to another region then please contact us to discuss.
We ship all products via Royal Mail tracked/signed to ensure suitable insurance and confirmation that the items are delivered successfully unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area. All our items are packed for safe delivery.
We normally ship our products within three business days unless requested otherwise, but will always aim to ship as soon as possible and earlier if possible. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
Items purchased online must be returned to Flat 6 Mays Hill Lodge, 6 Mays Hill Road, Bromley. BR2 0HN.
Please also email details of your claim to firstname.lastname@example.org so we know to expect it.
We can only refund or exchange an item if it is returned to us within 28 days of receipt. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
The following options will then be made available:
1. Replacement: If possible, a replacement will be sent, subject to availability.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. via PayPal).
Exchanges will not be permitted.
We are unable to issue a refund or replacement until the goods are back in our possession. A refund will be issued within 7 working days. This may be subject to delays during busy periods. The PayPal account used for the original purchase will be credited with the original price. If there are any problems with your refund, we will contact you.